EXTREME TEMPERATURE SHIPPING POLICY: COLD

Temperatures across much of the USA are forcasted to be FREEZING towards the middle/end of next week and dip into our "Extreme Temperatures" category.

Please read the excerpt from our policy below or our full shipping policy HERE. 

Excerpt:

The Live Arrival Guarantee WILL NOT BE IN EFFECT under the following circumstances:

Temperature Extremes "Ship At Your Own Risk"

Heat and cold are typically not a problem because silkworms are surprisingly hardy. However there are temperature extremes that void our "Live Arrival Guarantee", even when shipped to a post office, and will be considered "Ship at Your Own Risk".

• Daytime temps below 40 degrees: We WILL ship orders during the colder months with a heat pack and/or phase pack when ordered. We highly recommend the addition of both, as the Phase pack regulates and extends the heat pack. It is the responsibility of the customer to order a heat and/or phase pack. Heat packs are linked here and Ship-Safe Phase packs are listed here.  Each pack will add 1lb. extra shipping weight.

EVEN WITH THE ADDITION OF HEAT/PHASE PACKS ALL LIVE ARRIVAL GUARANTEES ARE VOID AND CONSIDERED "SHIP AT YOUR OWN RISK".

NO RESHIPMENTS OR REFUNDS WILL BE GIVEN UNDER ANY CIRCUMSTANCES IF TEMPERATURES FALL BELOW 40 DEGREES AT ANY POINT DURING SHIPPING.

Please feel free to email us to ask for a "HOLD" on shipping until, hopefully, the following week. You may also go onto our site to purchase any heat/phase packs and we will match them up to your order.

We also highly suggest opting for a quicker shipping method. There are expedited options offered through both USPS and UPS. If you are a subscription customer and need help with this, please reach out.

IF WE DO NOT HEAR FROM YOU, WE WILL SHIP YOUR ORDER OUT AS PLANNED. 

Thank you so much for your understanding. Do not hesitate to reach out with any questions. 

Best,

Carolyn and Brian