CHAMELEON SHIPPING POLICY
SHIPPING POLICY (Chameleons)
Chameleon Shipping
We will never ship a chameleon without first making direct contact with you. If you have not received confirmation from us, your order is not yet scheduled for shipment.
Before shipping, we will confirm:
- Shipping address
- Shipping date
- Delivery method (FedEx home delivery or FedEx hub pickup)
- That someone will be available to receive the animal if shipped to a residence
Customers may contact us at any time for updates or scheduling questions.
Shipping Schedule
Chameleons are shipped via FedEx Priority Overnight, typically on Tuesday for Wednesday delivery unless otherwise arranged.
During colder or extreme weather months, shipping schedules may be adjusted or delayed.
We strongly recommend FedEx hub-to-hub pickup to ensure the safest possible transit conditions.
Live Arrival Guarantee Requirement
Our Live Arrival Guarantee is only valid when all of the following conditions are met:
- The chameleon is shipped to an approved FedEx hub for pickup
- The animal is picked up within the same day of arrival
- Temperature guidelines are met at origin, transit hubs, and destination
- The shipment follows our approved shipping methods and schedule
Shipping to a residential address or any non-approved location voids the Live Arrival Guarantee in all cases.
Weather & Carrier Delays
We reserve the right to delay, reschedule, or hold shipments due to weather or carrier-related concerns.
All decisions are made using temperature checks at:
- Our facility
- FedEx sorting hub(s)
- Destination location
If conditions are not safe, shipping will be postponed until it is appropriate for animal welfare.
Shipping delays do not qualify for refunds.
Additional Terms
See our Terms of Service and Live Arrival Guarantee for full details.