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SILKWORM LIVE ARRIVAL GUARANTEE

LIVE ARRIVAL GUARANTEE

We only guarantee live arrival of silkworms if the package is shipped “Hold for Pickup” at your local post office OR by using EXPRESS,OVERNIGHT or NEXT DAY services.
Home delivery by any other method is not covered by this guarantee.

✅ To qualify for the guarantee:

  • You must check the “Hold for Pickup” box at checkout.

  • If there is no box, you must email us right away with the "HOLD" request.

  • OR you must choose an EXPRESS,OVERNIGHT or NEXT DAY shipping service.

📦 If you do not check the box or email us, your order will ship to your home address and will not be guaranteed.

To Report DOA (Dead on Arrival):

If your shipment qualifies for the Live Arrival Guarantee and your silkworms arrive dead:

1. Email us within;

  • 6 hours of USPS "HOLD" delivery to the post office or                                   
  • 1 hour when using EXPRESS/OVERNIGHT or NEXT DAY services to your home.
  • – Include the full name on your order.
    – Attach a photo or video of the worms.

2. USPS tracking determines the time of delivery.

3. If approved, we will send a replacement order on our next shipping day.
Claims made after 6 hours for HOLDS or 1 hour for EXPRESS options will not be honored.

⚠️ The Post Office will NOT call you when your package arrives. Please track it closely.

When the Live Arrival Guarantee is NOT in Effect:

🚫 Temperature Extremes = Ship at Your Own Risk

Silkworms are hardy, but extreme temperatures void the guarantee — even with "Hold for Pickup."

Customer Responsibility:
Know the temperatures along the shipping route from Massachusetts to your area.

❄️ Cold Weather (Daytime below 40°F):

  • We recommend ordering a heat pack and/or a Ship-Safe Phase Pack.

  • Both extend warmth; phase packs help regulate temperature.

  • Heat and phase packs can be ordered here: Heat Pack & Ship Safe Pack.

  • Each pack adds 1 lb. to shipping weight.

🔥 Hot Weather (Daytime above 90°F):

  • We recommend a Ship-Safe Phase Pack.

  • We do not offer ice packs due to humidity risks in insulated boxes.

  • Phase packs can be ordered here: Ship Safe Pack.

  • Each pack adds 1 lb. to shipping weight.

Even with packs, shipments in extreme temperatures are considered "Ship at Your Own Risk."